Affected by Covid-19, there will be some delay on the delivery.
WHERE WE SHIP TO
SHIPPING FEES
To Singapore:
Shipping is free for all orders above SGD$49. Orders below SGD$49 are subject to a flat shipping fee of SGD$5.
For Singapore Customers, please note the No-Delivery Zones by government policy, We don't deliver to P.O. boxes, army camps, hotels, and most of the islands in Singapore because your delivery requires a signature upon receipt. Gotta make sure your parcel only lands in the right hands!If you are not sure if your address is under the zone,please contact us before you place an order or check Below:
To all other locations:
- Malaysia, Hong Kong, Taiwan, Thailand and Vietnam: SGD$5 (Free shipping above SGD$49)
- Philippines:SGD$15 (Free shipping above SGD$49)
- South Korea: SGD$20 (Free shipping above SGD$49)
- Japan, New Zeland: SGD$20 (Free shipping above SGD$149)
- Australia:SGD$20 (Free shipping above SGD$199)
- Britain, France: SGD$50(Free shipping above SGD$149)
- United States, Canada, Saudi Arabia, The United Arab Emirates and rest of the world: SGD$50 (Free shipping above SGD$199)
WHEN WILL MY ORDER SHIP
Orders are shipped from our Regional Distribution Center located in China, All orders are processed and shipped in 2 - 3 business days. Order placed during weekends, special promotions and holidays may cause a slight delay in processing your order. Please allow 1 -2 extra days for order processing. You can expect to receive your parcel within 5 - 7 business days from the date of order placed for most of the Asian locations. (Shipping times are only estimates and unfortunately, cannot be guaranteed.)
WHERE IS MY ORDER
After your order has been successfully placed, you will receive an Order Acknowledgement email to confirm your order details. Once your item ships, you will receive a Shipment Confirmation email including your order number, the carrier's information, the date and time the order was placed, the status of the order, and package tracking numbers for items that have shipped. You can track your items here 24 hours a day OR to email service@esseactive.com, including your order number and courier number.
ADDITIONAL
*Processing and transit times are approximate. The shipping method is subject to availability.
*Please note, international shipping services do vary from country to country. To find out the exact services that are available, please put in your full address at check out.
*Shipping internationally does mean that you may be required to pay customs and import taxes. All international customers are responsible for the customs rates within their own country. We are required by international law to disclose the full value of all shipping contents. For further information, we recommend contacting your local customs office.
**Note:
1. Please verify you have the correct shipping address on your order PRIOR to making payment as this is the address we will ship to.
2. When encountering force majeure, the processing of orders will be delayed. Nevertheless, it is ensured that your order will be processed in a fast manner when weather permits.
3. We take every reasonable precaution to ensure that products are not damaged, If the item is damaged in transit, please immediately contact us at service@esseactive.com within 3 business days after receiving shipping.
Our goal is to offer you the best customer experience, no matter where you live. Every day, we deliver to thousands of customers across the world, ensuring that we provide the highest levels of responsiveness to you at all times.