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🚚 Free Shipping to SG MY HK PH on orders above SGD49 🚚 Free Shipping to SG MY HK PH on orders above SGD49
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Return Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at service@esseactive.com. If your return is accepted, we’ll send you a return shipping instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

We do not charge any return handling fee. Shipping fees caused by quality problems or wrong products will be covered by us. Any other problem leading to return fees will be borne by the buyer.

You can always contact us for any return question at service@esseactive.com .

 

 
Return Procedure
  • Step 1: Contact with us directly by click the FB chat button on bottom right of the page or send us an email at service@esseactive.com., indicating the item(s) you would like to return, the order ID, the reason you'd like to return it, and a photo of the item in its current state. If there are quality issues, please provide images of the exact faulty parts of said items.
  • Step 2: Please mail back your item(s) according to return instructions from our service team
  • Step 3: Within 3-5 days after our warehouse has received your item(s) and approved your request, the corresponding refund will be issued according to your communication with our service team to the original payment account or credit card
 
Return Conditions
  • You have 14 days to decide if an item is right for you, if you would like to return the item please contact us within 14 days of delivery.
  • Item is in good shape, unused, unworn, and contains all its parts with their original tags/package.
  • Free gifts must be in good shape, unused, unworn, and returned at once
  • We won't accept returned items that were sent back by you directly without contacting with us first.
  • Free gifts cannot be returned if lost or used, or their price must be deducted
  • Sports bras cannot be exchanged or refunded due to hygiene purposes.
  • clearance items are non-refundable
  • The original shipping fee and Shipping Guarantee are non-refundable.
Note: the below conditions are not quality issues:
  • Loose threads, raw edges, thickness, touch, and differences in color due to differences in monitor display do not constitute quality issues
  • Returns due to dissatisfaction in style, color, and changes in personal preference do not constitute quality issues
  • Damages due to use, wash, care, improper maintenance, self-repair, modifications, or other human factors do not constitute quality issues
  • Defective goods that have been clearly indicated at the time of purchase do not constitute quality issues and are not accepted for returns
  • Please refer to our sizing chart for final decision on your purchase, as our service team can only offer our recommendations. Returns due to sizing issues do not constitute quality issues.
  • Due to differences in design and style between items, there may be slight differences to different items with the same size. Please refer to actual measurements.

 

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method, and we’ll refund you within 3-5 business days and email you when this transaction has taken place. Please remember it can take some time for your bank or credit card company to process and post the refund too.