1. HOW LONG DOES IT TAKE TO RECEIVE MY ORDER? Orders typically process within 2-3 business days (Monday-Friday) and transit time is typically 2-5 days.
2. HOW DO I RETURN SOMETHING? ESSE ACTIVE is happy to accept returns on all merchandise within 15 days of receipt. We also accept exchanges within 60 days of receipt. Sorry, shipping and handling fees are not refundable on returns. Unfortunately, without exception, ESSE ACTIVE cannot accept returns on used or damaged merchandise. For additional information, please see our return policy.
3. HOW DO I USE A COUPON CODE? Lucky you! To use your coupon code, add all of your glam goodies to your shopping cart and begin the checkout process. There will be a box to enter your code, then just click ”apply”. Please note that only one promotion code can be entered for a given order from ESSE ACTIVE. Coupon codes cannot be used on orders already placed. 4. HOW DO I OPT OUT OF EMAILS?
Why would you want to? Our ESSE ACTIVE fans receive all kinds of perks and special gifts. But if you must, just click the 'Unsubscribe' link at the bottom of any email.
5. CAN I CHANGE MY ORDER DETAILS？
We process orders quickly and we will do our best to help you with any changes in your order. Please note that once your order has been processed and dispatched, it will no longer be possible for us to make any changes. Do send us a note as soon as possible if you require any amendments.
6. DO YOU HAVE A SIZE GUIDE？
Our size guide is also available on each of our product pages. If you still need assistance,
chat with us directly by clicking the FB chat button on the bottom right of the page or send us an email at firstname.lastname@example.org.
7. HOW DO I TRACK MY ORDER？
To look up the status of your order,click here! If you still need assistance, please email us at email@example.com.